Which statement about the services provided by third-party administrators (TPAs) to self-funded health plans is incorrect?

The statement indicating that TPA services provided to self-funded plans are highly uniform among TPA firms is incorrect because the services offered by different TPAs can vary significantly. While many TPAs may offer core administrative services, such as claims processing, those services can differ in terms of quality, technology, pricing, and additional options provided. Each TPA often has its unique strengths, specializations, and service offerings tailored to the needs of their clients.

In contrast, the other statements accurately reflect the roles and responsibilities of TPAs. They do indeed handle a broad range of administrative services such as managing claims, compliance, and reporting for self-funded plans. Additionally, most TPAs facilitate access to provider networks, providing self-funded plans with essential resources. Finally, customer services – which may include enrolling employees, managing inquiries, and supporting plan participants – are commonly offered by TPAs to enhance user experience and streamline administrative processes. This variability in TPA offerings highlights the importance of selecting the right administrator based on a plan's specific needs and preferences.