According to the National Committee For Quality Assurance (NCQA), which criterion is NOT utilized in awarding a "Distinction in Patient Experience Reporting"?

The criterion that is not utilized in awarding a "Distinction in Patient Experience Reporting" by the National Committee for Quality Assurance (NCQA) is provider personality ratings. This distinction focuses on aspects that are essential to understanding and improving the patient experience, such as access to care, shared decision making, and self-management support.

Access to care evaluates how easily patients can obtain the services they need, which is fundamental in assessing patient satisfaction. Shared decision making involves ensuring that patients are actively engaged in their healthcare decisions, thereby fostering a collaborative relationship between patients and providers. Self-management support assists patients in managing their health conditions effectively, reflecting the healthcare system's role in empowering patients to take charge of their health.

In contrast, provider personality ratings, while they may reflect personal interactions, are not formal metrics used by the NCQA for this specific distinction. This indicates a focus on structured, actionable criteria that impact overall patient experience rather than subjective impressions of individual provider conduct. It shows the NCQA's priority on measurable factors that contribute to the quality of patient care.